I approach every business like an owner.

Behavioral health provider serving children, teenagers, and families.

• Served as first point of contact for prospective clients, answering service enquiries and referring people to other providers when the clinic couldn’t meet their needs.
• Scheduled intake consultations with specialists, coordinated confirmations with clients, and entered their information into the healthcare system for clinical use.
• Maintained HIPAA-compliant operational data with 99% accuracy in Excel, supporting clinical and administrative decision-making across departments.
• Supported billing and revenue operations by managing monthly invoicing, payment tracking, and the tracking and validation of health insurance claims.
• Maintained structured datasets and documentation to support compliance, reporting accuracy, and audit readiness.
• Collaborated with clinical and administrative stakeholders to identify workflow gaps and improve process efficiency, data organization, and cross-functional coordination.
• Streamlined interdepartmental workflows by documenting requirements and updating process guidelines, improving operational clarity and coordination.

Strategy work at the earliest stage, alongside a founder building a pre-launch product.

• Supported product and business strategy for a pre-launch wellness app by analyzing user needs, market trends, and competitive positioning.
• Conducted competitive and market analysis to inform feature prioritization and early go-to-market decisions.
• Translated research insights into product briefs and strategic documentation used for internal planning and launch readiness.
• Collaborated directly with the founder and product and marketing teams on feature prioritization, testing iterations, and growth strategies.

Operations and data governance at scale, supporting Intel’s asset management across global teams.

• Supported enterprise operations and governance by managing and analyzing 1,000+ daily assets across global teams using Jira and ServiceNow.
• Analyzed large inventory datasets (1,000+ rows daily) using Excel and Power BI to support operational reporting and decision-making.
• Performed weekly compliance and inventory audits, identifying discrepancies and resolving issues ahead of audit deadlines.
• Maintained detailed documentation of asset movement and workflows to ensure process transparency and audit readiness.
• Achieved 100% SLA compliance for internal support tickets, preventing workflow delays and improving reporting accuracy.

Communications and media support for the university’s pre-college education programs.

• Maintained frequent engagement across the program’s social media platforms by organizing, monitoring, and writing posts.
• Worked with others to create, produce, and distribute media and program materials.
• Contributed to the website’s content, organization, and upkeep.
• Documented program events with photos, videos, and written summaries for distribution to participants and program records.